License Activation

Troubleshoot license activation issues.

In some scenarios, the license can't be validated.

Potential Issues During License Activation

1. Network Connectivity: Ensure a stable internet connection.

2. License Limit: Verify the license hasn't exceeded its activation limit.

3. Incorrect License Key: Double-check the entered key for any typos.

4. Firewalls/Antivirus: These might block the activation process; consider temporary disablement.

5. Black-listed domain: Contact us for more information on what IPs and Domains to whitelist.

The "wisej-server.lic" file might become corrupted or be replaced by an outdated version on your server, causing the Invalid License popup to appear.

To mitigate this issue, we advise that you start by:

1. Deleting any old wisej-license.lic file.

2. Restarting the server.

3. Set the wisej-server.lic file to read-only.